Last Updated: Nov 3, 2024
These Terms and Conditions (“Terms”) govern the use of services provided by Loving Digitals LLC, including graphic design, printing, and related services. By engaging with our services, you agree to these Terms.
1. Definitions
- Client: Refers to any individual or business engaging with Loving Digitals LLC, for design or printing services.
- Services: Refers to graphic design, printing, and other related services provided by Loving Digitals LLC.
2. Scope of Work
- All projects will be outlined in a written proposal or agreement specifying the scope, pricing, timeline, and deliverables. The Client’s approval of this document indicates agreement with the outlined terms.
3. Quotes and Pricing
- All quotes provided are valid for 30 days and are subject to change based on project adjustments.
- Prices may vary depending on design complexity, material costs, and project timelines. Any additional charges or fees outside the initial quote will be discussed and approved by the Client in advance.
4. Payments
- A 50% deposit is required to start the project, with the remaining balance due upon completion and before delivery of the final files or printed materials.
- Payments can be made by credit, debit, cash app, Zelle, Apple Pay.
- Late payments may incur a fee of 20% per month after the due date.
5. Revisions and Approvals
- Each project includes up to 3 rounds of revisions. Additional revisions will incur extra charges at the rate outlined in the proposal.
- The Client is responsible for reviewing and approving all designs, text, and content before finalization. Loving Digitals LLC is not responsible for errors in approved designs.
6. Delivery and Shipping
- Delivery timelines will be provided upon project approval. Any delays due to unforeseen circumstances will be communicated promptly.
- Shipping fees will be added to the total cost and vary based on the destination and shipping method.
7. Ownership and Copyright
- Upon final payment, the Client owns the final design files. Loving Digitals LLC retains the right to use preliminary designs and unused concepts for portfolio purposes.
- Loving Digitals LLC retains the copyright to all original designs and elements created during the project unless otherwise agreed upon.
8. Refunds and Cancellations
- If the project is canceled before completion, the Client is responsible for payment for work completed up to the cancellation date.
- Deposits are non-refundable once work has commenced.
9. Limitation of Liability
- Loving Digitals LLC is not liable for any damages arising from printing errors, delays in project timelines, or issues outside of our control.
- In the case of printing errors directly attributable to Loving Digitals LLC, our liability is limited to reprinting the materials.
10. Confidentiality
- Loving Digitals LLC respects the confidentiality of all Client materials and information. Confidential information will not be shared or used outside the scope of the project.
11. Amendments to Terms
- Loving Digitals LLC reserves the right to update these Terms as needed. Clients will be notified of any significant changes.
12. Return Policy
- Custom Printed Items: Due to the personalized nature of custom-printed items, returns and exchanges are generally not accepted unless there is a defect or error caused by Loving Digitals LLC.
- Eligibility for Returns: If there is an issue with the quality of the print or if the item arrives damaged, please contact us within 7 days of receiving your order. We will review the issue and, if approved, arrange for a reprint or partial refund.
- Return Process: To initiate a return or report a defect, please contact our support team at [email protected]/313.685.1887 with your order details and a description of the issue. We may request photos of the item to assess the problem.
- Non-Returnable Items: Custom designs, digital files, and any items marked as “final sale” are not eligible for returns or exchanges.
- Shipping Costs: Shipping costs for returns are the responsibility of the Client unless the return is due to a defect or error on our part.
12. Contact Information
- For any questions or concerns regarding these Terms, please contact us at 3136851887.
By engaging in our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Loving Digitals LLC for your graphic design and printing needs!