Do I need all my information ready?
No. To begin we only need your name, an email address we can reply to, and your loved one's name. Dates, wording, photos and printing details can all come later — we will follow up with you.
Can you print a design I already have?
Yes. Choose print-ready programs, upload your file (PDF, JPEG or PNG) or share a link to it, and tell us the format and how many copies you need.
Will I see the design before it is printed?
Always. We send you a proof to review. You can ask for changes or approve it, and nothing is printed until you approve.
How much will my order cost, and how long will it take?
Full-service design and printing starts at $200 for 50 copies of a four-page Standard obituary — see the prices above, and your exact total is shown before you pay. Print-ready printing is priced on its page from $2 per copy. Memorial buttons ($2.00 per button), thank you cards ($1.00 per card, envelopes not included) and posterboards (from $55 per board) are priced on their own pages; bookmarks are priced after you send your request. Timing depends on your service date and the turnaround you choose, and we confirm it with you directly.
How do I pay?
All payments are made securely on our website, in full at checkout. We do not take Cash App, Zelle or other payments outside the website.
Can I cancel or get a refund?
All sales are final — we do not offer refunds, including if you cancel — so please check your order before you pay. If there is a printing error on our part, or your order arrives damaged, contact us within 7 days of receiving it and we will review it with you. This does not affect any rights you have under the law.
Do you deliver or ship?
Local delivery is $14 per order. We also ship within the United States; shipping is charged separately from local delivery.
Can I add thank you cards, a posterboard or buttons?
Yes. Memorial thank you cards, posterboards and buttons each have their own order form under Services. If you ordered your obituary with us, sign in and we can fill in your loved one’s name, dates and photo from it — you can change anything. For bookmarks, send a keepsakes request and we will talk through the options with you.
What does “Create with AI” do?
It helps you write the obituary from the answers you give — and only those — then shows a few design ideas for a four-page obituary using your own photos, which are never sent to the AI or changed. You check and approve every word, and our designers still send you a proof to approve before anything is printed. Before you begin, it lists exactly what is sent to OpenAI, our AI provider.